Privacy Policy

 This privacy policy sets out how Bonheur uses and protects any information that you give Bonheur when you use this website.
Bonheur is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Bonheur may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from April 2018.
In this Privacy policy, any mention of ‘we,’ ‘us’ and ‘I’ is in reference to Bonheur and/or the owner of Bonheur. Any mention of ‘You’ and ‘Your’ is in reference to You, the customer.This Privacy Policy is to ensure, we, Bonheur, meet the requirements for The EU General Protection Data Regulation (GDPR). We have the right to change or modify this policy at any time, to be GDPR compliant. This Privacy Policy does not apply to Third Parties that I do not own or control. Please refer to individual Third Party Privacy Policies to learn how your information is used/stored.

Why we collect information about you;

  • To fulfil an order
  • To contact you regarding an order you wish to place
  • To send you a newsletter
  • To fulfil a request, such as a refund, as part of our Customer Service
  • To contact you in response to any queries sent, via our Facebook or Instagram page.

How you give consent to the information we have about you

  • When you place an order with us, we take it that you have consented to us contacting you via your address, email or telephone to enable us to fulfil your order.
  • If you signed up to our newsletter, giving us consent to send out promotional emails about new products, special offers or other information which we think you may find interesting, then we will do this occasionally depending on the time of year.

Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How your data is stored

  • We use a Cloud hosting service to store your personal information.
  • We keep a physical of your order for TAX purposes (this would be held on file for a maximum of seven years)

Third Party Services outside of the EU

  • We use Third Party Services to access and store your information, such services are known as ‘Data Processors’ in regards to the EU General Data Protection Regulation (GDPR). The EU Data Protection Regulation states the following for companies outside the EU: “The GDPR will also apply to the processing of personal data of data subjects in the EU by a controller or processor not established in the EU, where the activities relate to: offering goods or services to EU citizens (irrespective of whether payment is required) and the monitoring of behaviour that takes place within the EU. Non-Eu businesses processing the data of EU citizens will also have to appoint a representative in the EU.” These services have their own Privacy Policies and we advise you to read through them to make sure you understand how your information is being used and stored.

These are the following Third Party Data Processors we currently use.

  • WordPress: our website is hosted by wordpress to process orders and transactions made on our website. Read WordPress Privacy Policy HERE.
  • Paypal: All our online transactions are made via Paypal – an online card/payment processing service. Read Paypal’s Privacy Policy HERE.
  • Mailchimp: We use Mailchimp – a marketing platform, for email marketing puposes. We use Mailchimp to send out our newsletters and to post Landing Pages on our website about current promotions. Mailchimp’s Privacy Policy can be read HERE.
  • Gmail: We correspond with our customers via email using Gmail (owned by Google). Read Google’s Privacy Policy HERE.
  • Google Drive: Any orders that are sent to us are stored on Google Drive (owned by Google), a Cloud Service. Your prints are saved under your first name only. We also store photos of our products we have made for customers on Google Drive. Read Google’s Privacy Policy HERE.
  • Canva: Photos of finished keepsakes are stored using Canva – a photo editing site. Only first names are visible on photos. Read Canva’s Privacy Policy HERE.
  • Pixlr: An online photo editing site is used to edit images for our website. No prints are kept on this site. It is used for online editing purposes only. Read Pixlr’s Privacy Policy HERE.
  • Facebook: Occasionally we will obtain your name and address via Facebook (usually using Facebook Messenger.) You would normally contact us first by either directly sending a Private Message or by commenting on our Facebook Page. Read Facebook’s Privacy Policy HERE.

Social Media

  • We use photos of the products we make, across our social media platforms, which include, Facebook and Instagram. We never share full names of our customers unless you have given written consent to do so. First names will usually be displayed on keepsakes and will therefore be visible on photos that are shared on our social media pages.

Printed Marketing Material

  • We use photos of the products we make on printed marketing material such as Business Cards and Leaflets. First names will usually be displayed on keepsakes and will therefore be visible on photos printed for marketing purposes.

Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:

  • You can, at any time, request information about the personal data we hold, how it is stored and for how long.
  • You can, at any time, revoke your consent to us using your personal data.
  • You can, at any time, request that your personal data be erased under the conditions of Article 17 “Right to erasure (Right to be forgotten.)”

How your Personal Data is shared

  • We take the protection of your Personal Data seriously and would never share your information with third parties other than the ones we have referenced in this Privacy Policy.
  • Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
  • If requested by a governing body, we have the legal right to share your Personal Information to inform governing bodies of suspected fraud or actions that would be deemed illegal. We have the right to share your Personal Information with law enforcement bodies to uphold our Terms and Conditions if necessary.

How we use cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the EU General Data Protection Regulation (GDPR). If you would like a copy of the information held on you please write to info@bon-heur.co.uk with ‘subject access request’ in the subject field and we will aim to have the information to you as soon as possible
If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible, and we will promptly correct any information found to be incorrect.